Frequently asked questions and answers
Find answers to common questions about our auto parts.
Frequently asked questions
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. Items must be in their original packaging and condition. Refunds will be processed within 5-7 business days after we receive the returned items.
Do you offer a warranty on your products?
Yes, we offer a limited warranty on most of our products. The warranty period varies depending on the product and manufacturer. Please refer to the product description for specific warranty information. If you have any issues with a product, contact our customer service team for assistance.
Can I pick up my order in-store?
Yes, we offer in-store pickup for online orders. During the checkout process, select the “In-Store Pickup” option and choose your preferred pickup location. You will receive an email notification when your order is ready for pickup. Please bring a valid ID and your order confirmation email when picking up your order.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely processed to ensure your payment information is protected.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. If you are interested in purchasing large quantities of a specific product, please contact our sales team for a custom quote. We are happy to work with businesses and organizations to provide competitive pricing on bulk orders.
What is your policy on defective items?
If you receive a defective item, please contact our customer service team immediately. We will provide instructions for returning the defective item and will either issue a refund or send a replacement, depending on your preference. We strive to ensure that all our products meet high-quality standards.
Brock Auto Parts Statistics
What Our Customers Say
“Brock Auto Parts has been my go-to for all my car needs. Their customer service is top-notch, and I always find the parts I need at great prices.”
John D.
“I was impressed with the quality of the products and the fast shipping. The team at Brock Auto Parts is knowledgeable and always ready to help.”
Sarah L.
“I’ve been a repeat customer for years. The selection is fantastic, and the prices are unbeatable. Highly recommend Brock Auto Parts to anyone looking for reliable auto parts.”
Michelle
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